Shipping Policy
At U Whitening Inc., we strive to ensure a smooth delivery experience for all of our customers. Please review our shipping policy for important details about your order.
Shipping Methods
- We ship via Canada Post or UPS, depending on the courier selected for your region.
- Free Shipping is available on orders of $99+ (before taxes and discounts).
Delivery Timeline
- Estimated delivery dates are provided at checkout. While packages often arrive sooner, delivery times are subject to the courier's schedule and are not guaranteed.
- Please check your email for tracking updates after your order has shipped.
Important Notes
- Shipping Rates: Rates may vary based on the size and weight of your order.
- Courier Responsibility: Once handed over to the courier, we are not responsible for lost, damaged, or delayed packages.
- Tracking Privacy Laws: Direct address details may not be visible due to privacy laws. For tracking assistance, please contact the courier directly.
- Occasional UPS Shipments: While Canada Post is our primary carrier, UPS may be used in some instances.
Tracking Your Order
- A tracking link will be sent to the email provided at checkout once your order ships. Be sure to check your junk or spam folder if you don’t see it in your inbox.
- For inquiries about your package location, please contact the courier directly using the tracking link provided.
Contact Information
Canada Post
- Within Canada: 1-866-607-6301
- Outside Canada: 1-416-979-3033
- TTY (Teletypewriter): 1-800-267-2797
Be sure to have your tracking number ready when calling.
Thank you for shopping with U Whitening Inc. If you have any further questions, feel free to reach out to our customer service team.