Return Policy
U Whitening Return & Refund Policy
Online Products:
At U Whitening, we prioritize hygiene, safety, and product integrity. Due to the nature of our products, all sales are final, and we do not accept returns or exchanges.
Why We Do Not Accept Returns:
✔️ Hygiene & Safety: Our products are classified as personal-use oral care items and cannot be resold once opened or handled.
✔️ Product Integrity: To ensure our customers always receive fresh, high-quality whitening products, we do not restock or resell returned items.
Damaged or Incorrect Items:
We stand by the quality of our products. If your order arrives damaged, defective, or incorrect, please contact us at smile@uwhitening.ca within 48 hours of delivery with photos of the issue. We will assess and provide a suitable resolution, such as a replacement or store credit.
Cancellations & Order Changes:
- Orders cannot be canceled or modified once they have been placed.
- Please double-check your order details before completing checkout.
By purchasing from U Whitening, you agree to this final sale policy. If you have any questions, feel free to reach out—we’re always happy to help!
📧 For support, contact: smile@uwhitening.ca
In Person Services:
Due to the genetics of the natural tooth structure, NO results can be guaranteed. We honour to use the best technology and gel to amplify success but some tooth structures may not lighten.

Regular Session
Our regular whitening session is ideal for clients with minimal to light staining. This option is perfect for those who have recently had a dental hygiene cleaning and do not consume large amounts of staining items daily.
Examples of staining consumption include:
- Coffee
- Tea
- Red wine
- Vaping
- Smoking
- Marijuana
- Berries
- Matcha
- Curry spices
If you consume the above daily in large amounts, you may have more than minimal stain buildup and could benefit from a session + take home kit or a return visit in 4-6 weeks.
Duration: 60 minutes in studio
Includes: Chairside appointment and smile bright bag (lip chap, stain-x exfoliant mini, whitening mouthwash mini, vitamin ea oil, bamboo toothbrush & take home whitening pen)
Shade lift:4-12 shades (In chair session only) or 4-20 shades (if adding a take home kit + )
Price: $220 + HST

Bestie Session
Perfect for friends, family or couples!
Ideal for individuals with either light or dark staining, this session allows you and your favourite person to whiten together at the same time.
Duration: 60 minutes in studio
Includes: Chairside appointment and smile bright bag (lip chap, stain-x exfoliant mini, whitening mouthwash mini, vitamin ea oil, bamboo toothbrush & take home whitening pen)
Shade lift: 4-12 shades (In chair session only) or 4-20 shades (if adding a take home kit + )
Price: $398+ HST

Consult
Not Sure What to Book or If You’re an Ideal Whitening Candidate?
Book a complimentary consult with our team!
Duration: 20 minutes (online via Zoom)
Includes:
- A live video conversation with our Smile Technician.
- A review of your concerns and an assessment of whether brightening can be achieved.
Common considerations:
- Crowns
- Veneers
- Implants
- Anterior fillings
- Orthodontic facial appliances
- Gum recession
- Partial plates or pontic retainers
Teeth whitening can often be achieved in these situations, but outcomes may vary. A consultation ensures the best approach for your unique case.
Planning for dental work?
If you’re whitening before major dental procedures, we recommend a consult to align with your treatment plan. Ideally, whitening should be done 2+ weeks before shade matching appointments to ensure optimal results.

U Whitening Difference
Swipe to find out what makes U Whitening the ultimate teeth whitening service in Canada

Ultrasound Technology
Our advanced ultrasound technology in our whitening accelerator machines, penetrates the enamel surface, reaching deep into the enamel rods and dentin tubules—where most stains reside! This innovative approach allows for rapid and effective stain removal while minimizing sensitivity, as no heat is used during the process. Experience the deepest absorption for a brighter, more comfortable whitening experience

Blended Peroxide
Our unique blend of hydrogen peroxide (HP) and carbamide peroxide (CP) delivers both quick and sustained release, ensuring optimal stain removal. This dual-action formula targets stains effectively and provides long-lasting whitening results, giving you the ultimate bright smile. Always allow 24hrs following your chairside treatment for full brightening absorption.